FAQ
FAQ
Shipping
We currently ship to Canada and the continental USA.
Your unique tracking code is included in your shipping confirmation email.
Due to COVID-19 restrictions, please allow up to 3 business days for us to process your order. Once your order has been despatched, estimated shipping times are 5-10 business days.
While we do our best to get your order in your hands as quickly as possible, the COVID-19 pandemic is still causing occasional delays beyond the stated delivery times so we are unable to guarantee delivery dates. However, if you have any concerns about an order taking an unusually long time, please get in touch at hello@amalusta.com.
Yes, we can accommodate shipping to PO boxes.
If your address is in Canada, all taxes and duties are included in your order total. For customers in the US, taxes and duties may be collected locally, which Amalusta is not responsible for.
Yes! We don’t include any pricing info with our shipments.
Payment
We accept PayPal and all major credit cards.
Yes! If you received a gift card (lucky you!) just use your unique code at checkout.
Returns and Exchanges
Due to the nature of our products, we do not accept returns or exchanges. However, we want you to love your Amalusta products! If for any reason you don’t, or you received a damaged or incorrect shipment, please contact us at hello@amalusta.com within 30 days of receiving your order and we will be glad to help.
If you accidentally placed an order or need to make a change, please contact us at hello@amalusta.com as soon as possible with “CHANGE ORDER” or “CANCEL ORDER” in the subject line. Once your order has shipped we cannot make a change, but if it hasn’t shipped we will make every effort to accommodate your changes.
Products
You can learn more about each product on its individual product page. If you have additional questions, please contact us at hello@amalusta.com.
Yes, all Amalusta products are cruelty free.
Truth Balm contains VegeCert Canadian beeswax. All other products are 100% vegan.
Our products are formulated without parabens, phthalates, drying alcohols, mineral oil or synthetic fragrances. If you’re wondering about specific ingredients, please contact us at hello@amalusta.com.
